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Posted on: 10th March, 2011


Designations: Customer Support Engnr/Technician

Job Description:


* Working on a wide range of mission critical banking applications on wide platform UNIX, AS400, Windows 2003 server.
* Restoring of normal operations with minimal business impact, within agreed service levels and business priorities.
* Handling Level-1 support for Application & Server Operating System related issues through a structured Knowledge base.
* Escalating support for issues not updated in Knowledge base will be resolved through direct/telephonic support from Level-2 teams.
* Updating solutions provided by Level-2 team in Knowledge base for future user and knowledge sharing.
* Support to Data Center Operations team on aborts related to System EOD (End of Day) / BOD (Begin of Day) / other processing activities
* Troubleshooting shell scripts for query and data updating.
* Working on SQL/Oracle/Sybase as back-end databases to resolve database & system issues through Knowledge base.
* Apply application and database patches in production system for critical application and database aborts/issues.
* Supporting Branch users on issues faced on Branch Applications.
* Performing root cause analysis of repetitive incidents and issues for permanent rectification of problems.
* Supporting backup and restoration issues of business critical applications.
* Following ITIL best practices for Application support.

Desired Profile:
* Candidate must possess at least a Bachelor of Science , Bachelor of Computer Application, Master of ComputerApplication/Computer Science or Master of Science in Computer Science/Information Technology, Science & Technology or equivalent.
* Intermediate skill level on Unix OS & administration.
* Basic skill level on any of the following databases (SQL, ORACLE,SYBASE).
* Minimum 1-2 years of working experience.

Experience: 1 - 2 Years
Industry Type: Banking/Financial Services/Broking
Functional Area: IT-Support, Telecom, Hardware
Education: UG - B.Sc,BCA, PG - M.Sc,M.Tech,MCA
Location: Mumbai
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